Shipping Policy
Shipping Information
At Italian Vega, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.
Shipping Regions
Currently, we ship exclusively within Indonesia.
Shipping Time
- Average Shipping Time: 8-12 business days
- Processing Time: All orders are processed within 1-2 business days.
- Delivery Time: After processing, your order will be shipped and should arrive within 8-12 business days.
Shipping Costs
We are pleased to offer free shipping on all orders within Indonesia.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s website.
Delays and Issues
While we strive to meet our shipping estimates, there may be occasions when delivery is delayed due to unforeseen circumstances such as customs processing, natural disasters, or courier delays. We appreciate your patience and understanding in these situations.
Address Changes
Please ensure that your shipping address is correct when placing your order. If you need to make any changes to your shipping address, contact our customer service team immediately. Once your order has been shipped, we cannot change the address.
Lost or Damaged Packages
Italian Vega is not responsible for lost or damaged packages. If your package is lost or damaged during transit, please contact the courier directly with your tracking information. However, we will assist in any way we can to help resolve the issue.
Customer Service
If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at [customer service email] or [customer service phone number].
Return Policy
For information about returns and exchanges, please refer to our Return Policy page. https://www.italianvega.id/pages/return-refund-exchange-policy
Thank you for shopping with Italian Vega!